Please be sure to carefully fill out all personal information fields in the order form.

It is especially important to enter the correct e-mail address because all important information regarding your order, your receipt, and generally the product you ordered itself, will be sent to this e-mail address. We recommend carefully entering the address twice to avoid any errors and to avoid delays in processing your order.

Lastly, please select your payment type and currency, and confirm all entries by clicking on "Next Step". On the next page, you can recheck your information and make any necessary corrections.

Click on "Order now" to submit your order. You will then see a final order confirmation page.

You can print out your own invoice. Click on "Print Invoice Version" in the lower left corner of the page. A copy of this receipt will automatically be e-mailed to you together with your order confirmation.

If you would still prefer to place an order using one of these options, please include the following information:

• The product name and, if known, the specific product ID
  
• The quantity you wish to order
  
• The name the product license will be issued to
  
• Your billing address and your delivery address, if different
  
• Your phone number and your fax number, if available
  
• The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different
  
• Your selected payment option and currency

If you include all of the required information, your order can be processed immediately by our customer service team.

• Customer Service USA
  (Language: English):

  share-it! - Digital River GmbH
  c/o Digital River Inc.
  9625 West 76th Street, Suite 150
  Eden Prairie, MN 55344, USA
  

  Phone: +1 952 646-5747 (for calls from outside the U.S.) or +1 800 903 4152 (for calls from inside the U.S.)
  Fax: +1 952 646-4552

• Customer Service Europe
  (Languages: German/ English/ French/ Italian/ Spanish/ Portuguese)

  share-it! - Digital River
  c/o Digital River Ireland Ltd.
  Block 4, West Park
  Shannon Free Zone
  Co. Clare
  Ireland

  Phone: +49 221 31088-20
  Fax: +49 221 31088-29

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All correspondence relating to the order and payment will be sent by e-mail to the billing address. The product will be delivered (usually by e-mail) to the address given as the delivery address.

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If you chose to pay by credit / debit card or transferred the funds online during the order process, your order will be processed immediately. If your product is to be delivered to you electronically, it will be done immediately if we deliver the product, or within 48 hours if the software publisher ships their product directly to you. If your product is a physical product, shipment by mail or parcel service will be initiated immediately.

If you chose a different payment option, you will receive detailed information with your order confirmation that explains how to effect payment. Orders are processed once payment has been received.

If you do not receive an order confirmation after you have submitted your order, please contact customer service.

If you chose to pay by credit / debit card or transferred the funds online during the order process, your order will be processed immediately. If your product is to be delivered to you electronically, it will be done immediately if we deliver the product, or within 48 hours if the software publisher ships their product directly to you. If your product is a physical product, shipment by mail or parcel service will be initiated immediately.

If you chose a different payment option, you will receive detailed information with your order confirmation that explains how to effect payment. Orders are processed once payment has been received.

If you do not receive an order confirmation after you have submitted your order, please contact customer service.

However, this does not apply to orders by credit card / UK debit card. To offer this payment type without incurring risks, we can only accept addresses from fee-based e-mail services. If the software publisher accepts free e-mail addresses without restrictions, you are welcome to use them.

Please mail or fax us your official order on company letterhead. Please include the following information so we can process your order more quickly:

• The product name and the specific product ID, if known
• The requested quantity
• The name the product will be licensed to
• Your billing address and your delivery address, if different
• Name, phone and fax number of the contact person for your order
• The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different
• The requested billing currency

If you include all of the required information, your order can be processed immediately by our customer service team.

• Customer Service USA
  (Language: English)

  share-it!
  c/o Digital River Inc.
  9625 West 76th Street, Suite 150
  Eden Prairie, MN 55344, USA
  

  Phone: +1 952 646-5747 (for calls from outside the U.S.) or +1 800 903-4152 (for calls within the U.S.)
  Fax: +1 952 646-4552

• Customer Service Europe
  (Languages: German/English/French/Italian/Spanish/Portuguese)

  share-it! - Digital River GmbH
  c/o Digital River Ireland Ltd.
  4300 Atlantic Avenue
  Westpark Business Campus
  Shannon Co. Clare
  Ireland

  Phone: +49 221 31088-20
  Fax: +49 221 31088-29

Please click here to request a written quote.

We accept Visa, MasterCard, American Express, JCB and Diners Club, as well as UK debit cards Solo and Maestro.

Orders are processed immediately once entered in our system. Shipment is initiated once the order has been charged to your credit or debit card. Products to be delivered electronically are generally available for delivery immediately or within 48 hours. Physical shipments of products are initiated immediately in most cases.

You will receive the check payment information along with the e-mail order confirmation following receipt of your order in our system.

If you would like to include your check in your order, please contact our customer service. We will provide you with the correct payment information for your country to avoid possible delays in processing your order.

Products to be delivered electronically are generally available for delivery immediately following receipt of payment, or within 48 hours. Physical shipments of products are initiated immediately following receipt of payment in most cases. Personal checks may be held for up to 10 business days for processing.

Products to be delivered electronically are generally available for delivery immediately following receipt of payment or within 48 hours. Physical shipments of products are initiated immediately following receipt of payment in most cases.

If you select the 'PayPal' option in the order process, you will be redirected automatically to PayPal's Web site. You can then log in to PayPal as usual or set up a PayPal account to pay for your order. During the payment process, all information will be exchanged in encrypted form exclusively between you as the account holder and PayPal's Web site. After the transaction has been successfully completed, you will be returned to the share-it! order pages.

Products to be delivered electronically will generally be available to you immediately or no more than 48 hours later; physical shipment of products will generally be initiated immediately.

Euro, US Dollar, British Pounds, Australian Dollar, Japanese Yen, Canadian Dollar, Swiss Franc, Norwegian Krone, Swedish Krona

When ordering online, you can view product prices in other currencies by selecting a different display currency.

You can also view and print your order documents any time after completing your order. To do so, simply log in to the secure "My Account" area. There, you will find your order overview and any related documents.

We generally reserve the right to withdraw from the contract in the case of non-payment.

Your request will be reviewed within 2 business days. We will notify you of the result by e-mail. Any credit will be charged back to your credit card / debit card, if used when ordering, or you will receive a bank transfer or check (USA / Canada).

One of the reason why you did not receive the Registration Number is due to the spam filter. You could add our emails into your whitelist for the following email applications below

If you have had issues receiving our correspondences regardless of your e-mail host, we suggest that you make sure all the Cloudstasrs addresses below appear within your address book /accepted sender list / Whitelist

Following is a list of important addresses that may send you emails regarding your account information, orders, newsletters and other information. (Please note, the majority of these email addresses are send-only)

• Product sales & Processing Notifications
  sales@cloudstars.com
• Customer Support
  support@cloudstars.com
• Newsletters & PPO E-mails NEW
  cloudnews@cloudstars.com
• Product Information
  info@cloudstars.com

share-it! handles payment processing for tens of thousands of publishers via its own systems.

To identify orders that are listed on your credit card statement, please click here.

If you still have questions about your credit card charge, please contact our customer service.

You have paid by credit card/debit card, remitted the amount due online during the order process or are using a purchase order:

• If your order is delivered by share-it!, you will receive the product immediately with your order confirmation.
• For direct delivery from the software publisher, you will receive the product within 48 hours of your order confirmation.

If you selected another payment type, your product will be shipped as described above as soon as we have received your payment. You will receive an e-mail notification when we receive your payment.

You paid by credit card / debit card, wire transfer during the online order process, or placed a purchase order:
We will immediately forward your order to the software author so that shipment can be initiated without delay.

You selected a different payment option and received confirmation by e-mail that your payment has been received:
On receipt of payment, we will immediately forward your order to our distribution center, which will pack the shipment and deliver your order to you in a few days. We will keep you informed about the status of the shipment by e-mail. If the software publisher is shipping your order, your order will be forwarded to them immediately so that shipment can be initiated without delay.

To contact us immediately, please click "HERE". Please select the option for the topic of your question by clicking the appropriate button. Your message will be transferred directly to the appropriate customer service department and will be answered as quickly as possible.

For all English-language inquiries please contact our customer service in the USA.

For all inquires in English, German, French, Italian, Spanish, and Portuguese please contact our customer service in Germany.

Please click "HERE" to go to our contact form. Make the appropriate pre-selection for your question. The message will then be forwarded to the appropriate customer service department and answered as quickly as possible.

If you have questions in English and are located in North or South America, please contact our customer service in the U.S.
If you have questions in German, English, French, Spanish, Italian or Portuguese, please contact our customer service in Germany.

Please contact the CloudStars directly for all technical questions about the product related to features, configuration, compatibility and upgradability.

CloudStars may not offer communication in your language. In most cases, English is the standard language.

We offer this service in German, English, French, Spanish, Italian, and Portuguese

Click the "User data forgotten or unknown?" link on the "My Account" login page. Please enter the e-mail address you used with your order, and submit your request. A few moments later, you will receive your user ID to the e-mail address you entered and a unique link to our website where you can reset your password.

If you have the option of logging in as a returning customer in the order process, you can request your data by clicking the "User data forgotten or unknown?" link. After that, follow the instructions above.

Your user data is important in two ways:

1. You need it to log in to "My Account", a secure area in which you can view your order information online.
2. Your user data enables you to place future orders more quickly and easily by retrieving your personal data.

Sometimes several user accounts are set up for a single customer. This happens if you already have a customer account, but it was not used for your new order. By default, customers who have already ordered through our system have the option of ordering quickly and easily as a returning customer. To use this option, just log in with your user ID and password. There is no need to re-enter your personal data. If a publisher does not offer this function, the option of logging in as a returning customer will not be available when you order this publisher's products online. In this case, you will need to re-enter your data in the order form. An additional customer account will be set up for you automatically.

For technical and contractual reasons, we are unable to merge customer accounts.

A new customer account is always set up if an existing customer account is not used to make a subsequent purchase via share-it!'s systems. The default is for customers to register as returning customers for online orders by entering their share-it! user ID and password so that subsequent orders are assigned to the existing customer account. If this option is not used or cannot be used during the order process because it is not offered by the publisher, a new customer account is set up for the new order. Unfortunately, individual orders cannot be moved from one customer account to another.

All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. Our servers support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption.

You can tell that SSL is activated if you see a closed padlock in your browser window. If you do not see the padlock icon when you enter our order process from the product vendor's Web site, then please access the order form by right-clicking the link or button on the vendor's page, and selecting 'Open in new window' from the options displayed. The padlock will then be displayed on this page.

You can also tell that the page is protected if the URL displayed in the address bar begins with "https:".

Additional information is provided in our data protection statement available at http://www.shareit.com.

These persons are legally and/or contractually obligated to use this data only for the purposes of examining and fulfilling contracts and providing technical support, if it is offered by the vendor. Use of the data beyond these parameters is not permitted.

We assure you that your personal data will not be passed on to third parties, sold, or rented, unless we have received your express authorization to do so or are legally obligated to forward such data.

Your payment information will be treated as strictly confidential and forwarded neither to third parties uninvolved in payment processing, nor to the vendor, unless we are legally obligated to do so.

Additional information is provided in our data protection statement available at http://www.shareit.com

We'll need some information of your system, this helps us narrow down the cause of problem. The easiest way is to:
a) Go to the Start button, and Run. Type "dxdiag". This runs the DirectX Diagnostic Tool by Microsoft.

Click on "Save All Information" to a txt file and send it to us. We assure your data is strictly confidential.

b) Describe or send screen shots of the screen saver.